Boost your business productivity
Utilise automated funnels and workflows to help you save time and increase revenues
One of the most common frustrations we hear from business owners is they get so bogged down in the day-to-day operations, that they miss out on opportunities to build their business or implement new ideas and strategies.
Contemporary business process automation is built on a growing set of popular technologies and systems which can help to improve your productivity in business. These automations can help to remove the everyday nuisances of running a business, and give you time to focus on what’s most important.
If you’re interested in learning how you can work smarter, and not harder, read on.
What is automation, and why is it important?
Automation is the process of using programs, systems or technology to replace the need for a human operator (2). It has the ability to save you both time and money, and it’s likely something you’ve already been using without even realising it. Everytime you schedule a blog or post on social media, send an email to your subscribers, receive a notification on your Facebook page, or see an update about a meeting time or location change, you are using automation (5). A study by McKinsey Digital found that of 60% of occupations, workers could save 30% of their time by using automation (5). They also found that 20% of a CEO’s time could be saved by utilising automation through setting staff assignments, analysing data, and reviewing status reports (5).
Automation can manage repetitive, mundane tasks, so your staff can focus on more complex tasks that utilise their experience and expertise. Imagine what could be achieved in your business if you and your staff had more time to connect with your customers, and innovate new products or services that could better help them?
Automation doesn’t have to feel overwhelming, and there are some small things you can implement right away to see an improvement in productivity and time management. While other systems and automations require a greater time commitment to fulfil, they are something which can be worked towards.
Use automated sales funnels to drive more customers to your business, and increase your revenue
So, what is a sales funnel? In layman's terms, it is the journey a prospective customer will take, from gaining awareness of who you are, all the way to taking action and buying from you. It’s important to educate and engage with your leads in order to build trust and move them down your sales funnel; and this is where automation comes in (4). The reality is, not everyone will buy from you at first glance. By using a sales funnel, you can target content, information, and offers to your potential customers, dependent on where they are in your funnel.
The purpose of your sales funnel is to nurture your potential customers and bring them closer to making a purchase from you. They move through the funnel in 4 key stages, and your goal is to market your products or services strategically so as to convince them to buy from you.
The 4 key stages of a sales funnel are outlined below
Awareness: This is the moment when your prospect first becomes aware of your business. It could be through a social media post, a Google ad, or a referral from a friend to your website. The goal of this stage is to show the prospect why they should buy from you, and encourage them to view your website again.
Interest: The prospect is now doing research, comparison shopping, and thinking about their options. The goal of this stage is to establish your businesses expertise and offer help.
Decision: The prospect is ready to buy at this stage, and they are likely exploring 2 or 3 different options. The goal of this stage is to offer a discount code, free shipping, or bonus to get the sale over the line.
Action: This is the moment your prospect has become a customer and client by purchasing from you. The goal of this stage is to focus on customer retention, and give them an experience which will make them want to buy from you again.
You may be asking how you can use automation to move a prospect from the awareness stage, to the action stage.
Here’s how:
Pre-schedule blog posts, social media, videos and tutorials, and email newsletters
Create a coupon or offer for clients which they can claim if they refer a friend
Create a freebie (such as a guide or checklist) to build your email database
Add a free bonus on your website when a sale is made, which is sent directly to your customers inbox
Host a webinar, which automates email reminders and webinar replays
Re-target ads on Facebook and Instagram to people who have already viewed your website
Automation of sales funnels and systems can help you to make 100 sales in the time it would typically take to make 1 manual sale. While these funnels and systems may take some time to establish, they are generally set and forget, freeing up your time and energy to use on growing other areas of your business. It’s important to note, however, that consumers don’t want to be bombarded by intrusive website popups or chatbots. By being strategic about your use of funnels and automation, you can improve the customer experience. It’s always best to seek professional advice before implementing funnel technologies to ensure you are not coming off as distracting or pushy in your approach.
Use automated workflows to boost staff productivity, and enhance efficiency
Businesses and teams are looking to workflow management systems to boost productivity and streamline processes (3). New apps and softwares are consistently under development to improve flexibility and the way in which we work.
Workflows can be introduced into teams to improve productivity, collaborative efforts, and staff accountability. They can also help to reduce errors and improve functions on repetitive tasks, or those which require manually inputting data. Not every task will require start to finish automation, however simple tools that help to make processes quicker, such as invoicing or ad buying, can free up time for your staff to spend on more important tasks.
Here’s some areas of your business where workflows can be applied:
Team collaboration: Systems such as Trello can help team members see what everyone is working on, what still needs to be done, and project timelines and priorities. Slack is an instant messaging program for teams to reduce the back and forth of emails and communications. Synced calendars and collaborative programs such as GSuite also help team members stay accountable to one another, and ensure meetings and appointments aren’t being double booked. You can read more information about GSuite in our blog here.
Accounting: Platforms such as MYOB and Xero use automation to generate invoices, deliver them to the customer, check for payment, and remind the customer if they have not yet paid.
Marketing: Systems and platforms such as Loomly allow content to be scheduled across a number of channels, generate reports and insights, enable you to automatically set up ads and increase or decrease the spending, and have an approvals process to reduce work being sent back and forth among team members.
Sales: Workflows can be used to automate follow-ups or client reminders, send discount codes or rewards, and alert staff on the status of different client accounts.
The primary goal of establishing business workflows is to save time. These systems will give you more “bang for your buck” and reduce the headaches that come with most repetitive, manual tasks; freeing up time for your staff to work on productive and creative tasks.
It’s time to work smarter, not harder. Automation can help you to make more money, while using less time. If you would like to learn more about how you can strategically implement automation into your business, contact the team at GippsTech for a free 30 minute consultation.
References:
R. L. Adams, July 28, 2017, “What is a sales funnel? The guide to building an automated selling machine”, Entrepreneur, https://www.entrepreneur.com/article/296526
May 29, 2018, “10 strategic ways to automate your internal business workflows”, Forbes, https://www.forbes.com/sites/forbestechcouncil/2018/05/29/10-strategic-ways-to-automate-your-internal-business-workflows/#14b18aa46972
Vartika Kashyap, July 24, 2019, “10 workflow management software professionals you can’t live without”, Proofhub, https://www.proofhub.com/articles/workflow-management-software
Martin Zhel, November 7, 2019, “The beginner’s guide to a sales funnel”, Mailmunch, https://www.mailmunch.com/blog/sales-funnel/
Pavel Naidenov, February 27, 2018, “Workflow automation can benefit your business: A beginner’s guide”, Technology Advice, https://technologyadvice.com/blog/information-technology/workflow-automation-can-benefit-business-beginners-guide/